SDC version is lower than 202311****

CDO is adapting a new way of communicating with the Secure Device Connector (SDC). To facilitate this, CDO must migrate your existing SDC to the new communication method by February 1, 2024.

Note

If your SDC is not migrated by February 1, 2024, CDO will no longer be able to communicate with your devices through the SDC.

CDO's operations team attempted to migrate your SDC but was unsuccessful because your tenant is running a version lower than 202311****.

The current version of your SDC is listed on the Secure Connectors page by navigating from the CDO menu bar, Tools & Services > Secure Connectors. After selecting your SDC, its version number is found in the Details pane on the right of the screen.

Please follow the steps below to upgrade the SDC version. Once this problem is resolved, CDO operations will be able to run the migration process again.

Procedure

Step 1

Log in to the SDC VM and authenticate.

Step 2

At the prompt, enter sudo su - sdc and authenticate.

Step 3

At the prompt, enter crontab -r.

If you receive the message no crontab for sdc you can ignore it and move to the next step.

Step 4

At the prompt, enter ./toolkit/toolkit.sh upgrade. CDO will determine if you need an upgrade and upgrade the toolkit. Ensure that no errors were reported in the console.

Step 5

Verify the new version of the SDC:

  1. Log in to CDO.

  2. Navigate to the Secure Connectors page by navigating from the CDO menu bar, Tools & Services > Secure Connectors.

  3. Select your SDC and click Request Heartbeat in the Actions pane.

  4. Validate that the SDC version is 202311**** or later.

What to do next

Contact the Cisco Technical Assistance Center (TAC) once you have completed these steps, or in case you encounter any errors. Once you have successfully completed these steps, the CDO operations team can run the migration process again.