SDC Status not Active on Security Cloud Control After Deployment

If Security Cloud Control does not indicate that your SDC is active in about 10 minutes after deployment, connect to the SDC VM using SSH using the Security Cloud Control user and password you created when you deployed the SDC.

Procedure


Step 1

In Security Cloud Control, click on the SDC that isn't showing as active, and click Request Heartbeat.

Step 2

Ensure that the container is running using the command:

docker ps

Step 3

View the SDC logs and check for errors using the command:

sdc show logs

Step 4

Restart the container using the command:

sdc restart