Assess and Improve Feature Adoption

The Feature Adoption dashboard provides a comprehensive view of how effectively different features are being utilized across your environment. Each feature has an adoption rate. This rate is calculated based on the total number of eligible devices and the number of those devices configured with the feature. This insight helps you identify underutilized capabilities and take steps to improve overall adoption.

The dashboard groups features into license categories such as Essentials, IPS, Remote Access VPN, Features not requiring license, and Subscription-Based Features to help you understand adoption patterns.

Note

If a license is not available for a given category, the adoption rate for that category will always be 0%.

By tracking the adoption rate at both the feature and license category levels, you can prioritize improvements and maximize the usage of available features. Feature Adoption helps you use available capabilities to achieve your intended outcomes

Procedure

Step 1

In the left pane, click Monitor > Insights & Reports > AIOps Insights > Feature Adoption.

  • The Summary tile provides a quick overview of overall adoption status:

    • Adoption rate: Percentage of features currently adopted across their applicable scope.

    • Total features: Total number of features available for adoption.

    • Not adopted: Number of features that have not been enabled or configured.

    • Partially adopted: Number of features that are enabled or in use but not fully across all applicable scope.

    • Adopted: Number of features that are fully enabled and in use.

  • In the Feature Recommendation tile, you can watch short videos about recommended features that will help enhance your organization’s security.

Note

  • The data updates every 24 hours, but you can click Refresh to update it manually.

  • We recommend that you increase the usage of these features to improve overall performance.

Step 2

Click a feature name to view the following details:

  • A short description of the feature.

  • The feature adoption rate can range from 0% to 100%, based on how much the feature is used. Enable the toggle to include the feature in adoption calculations or disable it to exclude it.

    Note

    Enabling or disabling a feature affects only the adoption score and does not impact the functionality of the feature.

  • Steps to improve your feature adoption rate.