Provisioning Error

Device Password Has Not Been Changed

When claiming the device from Security Cloud Control, the device's initial provisioning may fail and display an "Unprovisioned" message in the Security Devices page.

Cause

You may have selected the "Default Password Changed" option in the Security Cloud Control FDM-managed device serial number onboarding wizard for a new FDM-managed device whose default password was not changed.

Resolution

You need to click Enter Password in the Security Devices page to change the device's password. Security Cloud Control continues with the new password and onboards the device.

Device Password Has Already Been Changed

When claiming the device from Security Cloud Control, the device's initial provisioning may fail and display an "Unprovisioned" message in the Security Devices page.

Cause

You may have selected the "Default Password Not Changed" option in the Security Cloud Control FDM-managed device serial number onboarding wizard for an FDM-managed device whose default password has already been changed.

Resolution

You need to click Confirm and Proceed in the Security Devices page to ignore the new password provided in the serial onboarding wizard. Security Cloud Control continues with the old password and onboards the device.

For Other Errors

For all other provisioning errors, you can click Retry to reinitiate the provisioning. If it fails even after multiple retries, perform the following steps:

  1. Delete the FDM-managed device instance from Security Cloud Control and create a new instance. See Onboard an FDM-Managed Device using the Device Serial Number for onboarding steps.

  2. In Firewall device manager, go to System Settings > Cloud Services and select the Auto-enroll with Tenancy from Security Cloud Control option and clickRegister.