Troubleshooting Device Health Metrics

Consider the following reasons for data not being displayed in the Device Health Metrics dashboard:

• Health metrics not enabled for tenant

  Workaround: Navigate to Administration > General Settings and ensure that the Enable ASA Health Monitoring toggle is enabled. This will enable health metrics for all devices within the tenant.

• No ASA devices have been onboarded

  Workaround: Navigate to the Security Devices page to onboard your ASA devices. Ensure that devices are properly onboarded to start monitoring them.

• Health metrics are not enabled for the individual ASA devices using on-prem SDC

  Workaround: Verify that health metrics are enabled for each device using an on-prem Secure Device Connector. Note that each SDC supports monitoring up to 50 devices.

• The device is unreachable

  Workaround: Check the connectivity of the device. Ensure that the device online. Navigate to the Security Devices page to verify and troubleshoot connectivity issues.