Error: Provisional Error

Device Password Has Not Been Changed

If you did not change the default password of the device when configuring the device for remote management and selected the No, this device has been logged into and configured for a manager option when onboarding the device to Security Cloud Control, the device will generate an UnProvisioned connectivity status in the Security Devices page.

Use the following procedure to resolve this issue:

  1. Log into Security Cloud Control and navigate to the Security Devices page.

  2. Locate and select the device with the UnProvisioned connectivity status so it is highlighted.

  3. In the pane located to the right, locate the Change Password window.

  4. Click Change Password and enter a new password for your device. This overwrites the default password.

It may take a few minutes for the device to onboard and fully synchronize to Security Cloud Control.

Device Password Has Already Been Changed

If you did change the default password of the device when configuring the device for remote management and selected the Is this a new device that has never been logged into or configured before? option when onboarding the device to Security Cloud Control, Security Cloud Control generates an UnProvisioned connectivity status in the Security Devices page.

Use the following procedure to resolve this issue:

  1. Log into Security Cloud Control and navigate to the Security Devices page.

  2. Locate and select the device with the UnProvisioned connectivity status so it is highlighted.

  3. In the pane located to the right, locate the Confirm and Proceed window.

  4. Click Confirm and Proceed. This action ignores the password that was provided in the onboarding wizard and reinstates the default password for the device. Security Cloud Control then continues to onboard the device.

Other Provisional Error Scenarios

Regardless of the default password configuration of the device, it is still possible for a device to result in an UnProvisioned conectivity status during the onboarding process. If you confirm the password selection in the onboarding wizard is accurate for the state of the device, consider the following options to resolve the issue:

  • Select the device so it is highlighted. In the window located on the right pane of the screen, click Retry to force Security Cloud Control to re-onboard the device with existing provisional parameters.

  • Delete the device from the Security Devices page and attempt to re-onboard the device.

  • In the device's device manager UI, navigate to System Settings > Cloud Services. Select the Auto-enroll with Tenancy from Security Cloud Control and click Register.

If you are still unable to claim the device, review the device's workflow to see is there is an error message. If there is,Export the Workflow and open a support case to further troubleshoot the issue.