SEC Status is Inactive in CDO
Symptom: The Secure Event Connector status shows "Inactive" in the CDO Secure Connectors page after onboarding for one of these reasons:
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Heartbeat failed
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Connector registration failed
Repair:
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Heartbeat failed: Request SEC heartbeat and refresh Secure Connector page to see if the status changes to "Active", if not check if the Secure Device Connector registration failed.
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Connector registration failed: Refer issue Troubleshooting SEC Registration Failure.