Security

Is CDO Secure?

CDO offers end-to-end security for customer data through the following features:

CDO requires multi-factor authentication for users to connect to their cloud portal. Multi-factor authentication is a vital function needed to protect the identity of customers.

All data, in flight and at rest, is encrypted. Communication from devices on customer premises and CDO is encrypted with SSL, and all customer-tenant data volumes are encrypted.

CDO's multi-tenant architecture isolates tenant data and encrypts traffic between databases and application servers. When users authenticate to gain access to CDO, they receive a token. This token is used to fetch a key from a key-management service, and the key is used to encrypt traffic to the database.

CDO provides value to customers quickly while making sure customer credentials are secured. This is achieved by deploying a "Secure Data Connector" in the cloud or a customer's own network (in roadmap) that controls all inbound and outbound traffic to make sure the credential data doesn't leave the customer premises.

I received the error "Could not validate your OTP" when logging into CDO for the first time

Check that your desktop or mobile device clock is synchronized with a world time server. Clocks being out of sync by less or more than a minute can cause incorrect OTPs to be generated.

Is my device connected directly to CDO cloud platform?

Yes. The secured connection is performed using the CDO SDC which is used as a proxy between the device and CDO platform. CDO architecture, designed with security first in mind, enables having complete separation between data traversing back and forth to the device.

How can I connect a device which does not have a public IP address?

You can leverage CDO Secure Device Connector (SDC) which can be deployed within your network and doesn't need any outside port to be open. Once the SDC is deployed you can onboard devices with internal (non-internet routable) IP addresses.

Does the SDC require any additional cost or license?

No.

How can I check the tunnel status? State options

CDO performs the tunnel connectivity checks automatically every hour, however ad-hoc VPN tunnel connectivity checks can be performed by choosing a tunnel and requesting to check connectivity. Results may take several seconds to process.

Can I search a tunnel based on the device name as well as its IP address of one of its peers?

Yes. Search and pivot to a specific VPN tunnel details by using available filters and search capabilities on both name and the peers IP addresses.