ASA Fails to Reconnect to Security Cloud Control After Reboot

If Security Cloud Control and your ASA do not connect after an ASA reboot, it may be because the ASA has fallen back to using an OpenSSL cipher suite that is not supported by Security Cloud Control's Secure Device Connector (SDC). This troubleshooting topic tests for that case and provides remediation steps.

Symptoms

  • ASA reboots and Security Cloud Control and the ASA fail to reconnect. Security Cloud Control displays the message, "Failed to reconnect."

  • When attempting to onboard an ASA, Security Cloud Control displays the message: Certificate could not be retrieved for <ASA_IP_Address>.